Understanding the call screen

The call screen displays all participants currently in a video room as well as the controls you use to manage the call. The call screen contains the following elements:

the video of the other participants
a small video of you (called the self-view)
call-screen controls (these vary depending on the type of call)

The call screen looks like this (you won't see all these buttons in all calls):

Illustration of the call screen, showing the caller details in the top left, and call time elapsed in the top right, and the main video area in the centre of the screen. Lower right are the video thumbnail tiles, and lower centre is the control bar. Controls are described in the table that follows.

The following buttons are available in the call screen.

Button	Description
Mic	Mute your microphone if you need a moment of privacy or if there is a lot of background noise that is interfering with your call. For more information, see Mute your microphone.
Camera	Pause your video if you need a moment of privacy or if there is a lot of movement in your background. While your video is paused, other participants will see a generic image in place of your video. For more information, see Turn your camera off and Upload Logo and Pause Screen Image.
Share screen button	Share all or part of your screen with other participants in the call. This can be helpful if you need to show a file you have open on your computer, such as an email or an image. For more information, see Share your screen.
Chat	Send messages to all participants in the call. This can be useful if you need to communicate the names of providers or medications, website addresses, and so on. For more information, see Send a chat message.
More	More features which help improve the call: Change background Record audio Invite guest Transfer
Change background	Blur your background if you would like to obscure the details of your surroundings. Select the button again to remove the blur effect. For more information, see Change your background. Note: This feature is available on desktops and Apple iPads only.
Record audio	Record the audio of the call. Note: This button only appears if Audio recording has been enabled for your organisation. Recording is not available to NHS Scotland.
Invite guest	Send an email or text message to invite another person to join a call that is in progress. For more information, see Invite someone to a call.
Transfer	Transfer a service user to another waiting area. Select this button, choose the waiting area you need from the menu, and select Yes. Note: You must have the service referrer role in the other waiting area. For more information, see Transfer a call.
Leave	Select to end the call. When the menu appears, select Leave the call to confirm that the call is over.
Settings	Select this button to change the camera, speakers, or microphone for the current call. For more information, see Change your device settings.
Change camera	Select this button to change the camera for the current call. Note: This feature is available on mobile and tablet. For more information, see Change your device settings.

Button

Description

Mic

Mute your microphone if you need a moment of privacy or if there is a lot of background noise that is interfering with your call.

For more information, see Mute your microphone.

Camera

Pause your video if you need a moment of privacy or if there is a lot of movement in your background. While your video is paused, other participants will see a generic image in place of your video.

For more information, see Turn your camera off and Upload Logo and Pause Screen Image.

Share screen button

Share all or part of your screen with other participants in the call. This can be helpful if you need to show a file you have open on your computer, such as an email or an image.

For more information, see Share your screen.

Chat

Send messages to all participants in the call. This can be useful if you need to communicate the names of providers or medications, website addresses, and so on.

For more information, see Send a chat message.

More features which help improve the call:

Change background
Record audio
Invite guest
Transfer

Change background

Blur your background if you would like to obscure the details of your surroundings. Select the button again to remove the blur effect.

For more information, see Change your background.

Note: This feature is available on desktops and Apple iPads only.

Record audio

Record the audio of the call.

Note:

This button only appears if Audio recording has been enabled for your organisation.

Recording is not available to NHS Scotland.

Invite guest

Send an email or text message to invite another person to join a call that is in progress.

For more information, see Invite someone to a call.

Transfer

Transfer a service user to another waiting area. Select this button, choose the waiting area you need from the menu, and select Yes.

Note: You must have the service referrer role in the other waiting area. For more information, see Transfer a call.

Leave

Select to end the call. When the menu appears, select Leave the call to confirm that the call is over.

Settings

Select this button to change the camera, speakers, or microphone for the current call.

For more information, see Change your device settings.

Change camera

Select this button to change the camera for the current call.

Note: This feature is available on mobile and tablet.

For more information, see Change your device settings.

Group consultations

The group consultation call screen also includes the following buttons:

Button	Description
Raise	You can indicate that you would like to contribute by raising a virtual hand. Learn more
People	Use the People panel to admit callers, and when needed disconnect callers, as well as mute microphones and turn off cameras.
More	More features which help improve the call: Hide self-view Spotlight speaker Mute everyone Rooms
Hide self-view	If you don't want to see a video of yourself, you can hide the self-view. Not available on mobile phones. Learn more
Spotlight speaker	Spotlighting focuses the call's layout on the current speaker by automatically switching the large video tile to the participant who is speaking. Not available on mobile phones. Learn more
Mute everyone	Turn off everyone’s microphone (except yours). Learn more
Rooms	Use breakout rooms to create smaller groups of callers for an activity. Learn more

For information about the call screen controls, visit Call screen activities.