Understanding the call screen
The call screen displays all participants currently in a video room.
There are two call screens:
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Individual appointment call screen, also used for Consult Now calls and meeting room calls
Both call screens contain the following main elements:
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the video of the other participants
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a small video of you
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call screen controls.
The sections below explain the two screens.
Individual appointment call screen
The individual appointment call screen looks like this:
Note: If a third person joins the call, the (Layout button) appears next to the Refresh button. For more information, see Change the layout.
The following buttons appear at the top right of the screen.
Button |
Description |
---|---|
Settings button |
Select this button to change the camera, speakers, or microphone for the current call. For more information, see Change your device settings. |
Refresh button |
Select to refresh the call session, and re-establish connection with all callers. Tip: This is useful if the connection drops out, or the video freezes for a prolonged period. |
End button |
Select to end the call. When the Leave the call button appears, select it to confirm that the call is over. |
The following buttons are available in the control bar during individual appointments.
Button |
Description |
---|---|
Chat button |
Send messages to all participants in the call. This can be useful if you need to communicate the names of providers or medications, website addresses, and so on. For more information, see Send a chat message. |
Microphone button |
Mute your microphone if you need a moment of privacy or if there is a lot of background noise that is interfering with your call. For more information, see Mute your microphone. |
Camera button |
Pause your video if you need a moment of privacy or if there is a lot of movement in your background. While your video is paused, other participants will see a generic image in place of your video. For more information, see Pause your video and Upload Logo and Pause Screen Image. |
Blur button |
Blur your background if you would like to obscure the details of your surroundings. Select the button again to remove the blur effect. For more information, see Blur your background. Note: This feature is available on desktops and Apple iPads only. |
Record audio button |
Record the audio of the call. Note:
This button only appears if Audio recording has been enabled for your organisation. Recording is not available to NHS Scotland. |
Share screen button |
Share all or part of your screen with other participants in the call. This can be helpful if you need to show a file you have open on your computer, such as an email or an image. For more information, see Share your screen. |
Transfer button |
Transfer a service user to another waiting area. Select this button, choose the waiting area you need from the menu, and select Yes. Note: You must have the service referrer role in the other waiting area. For more information, see Transfer a call. |
Invite button |
Send an email or text message to invite another person to join a call that is in progress. For more information, see Invite someone to a call. |
Group consultation call screen
The group consultation call screen looks like this:
It can also look like this, depending on which layout you choose (see table below):
The following buttons are available in the control bar during group consultations.
The control bar is hidden by default. To unhide it, move your mouse or touch your screen.
For a list of group consultation keyboard shortcuts, select ? (question mark) on your keyboard.
Button |
Description |
---|---|
Microphone button |
Mute your microphone if you need a moment of privacy or if there is a lot of background noise that is interfering with your call. Note: You can mute everyone's microphones, to minimise background noise. Participants can unmute themselves to contribute. For more information, see Mute your microphone. Select the up arrow (Audio settings button, available on desktops only) to:
|
Camera button |
Pause your video if you need a moment of privacy or if there is a lot of movement in your background. While your video is paused, other participants will see your initials in place of your video. For more information, see Pause your video. Select the up arrow (Video settings button, available on desktops only) to:
|
Share screen button |
Share all or part of your screen with other participants in the call. This can be helpful if you need to show a file you have open on your computer, such as an email or an image. For more information, see Share your screen. |
Chat button |
Send messages to all participants in the call. This can be useful if you need to communicate the names of providers or medications, website addresses, and so on. For more information, see Send a chat message. |
Raise a hand button |
Raise a virtual hand to let people know you would like to contribute to the discussion. For more information, see Ask to contribute. |
Layout button |
Toggle the view between different layouts. The layouts available depend on the number of people on the call and the size of your device. Note:
While there can be up to 60 participants in a group consultation, the call screen displays a maximum of 25 video tiles at once. If there are more than 25 people on the call, you may need to scroll to see additional video tiles. To maintain sound and video quality, the number of video tiles shown may be limited, based on your internet speed and your device's memory. |
View full screen button |
Enter full screen mode. The screen controls disappear to provide an uninterrupted view. To access the controls, move your mouse or touch your screen. To exit full screen mode, select (Exit full screen button). Note: The View full screen button may be located in the More actions menu, depending on your screen size. |
More actions button |
Select the More actions button to access the following options. Performance settingsChoose the quality of the video that others receive from you.
You can also select either of the settings between best performance and highest quality. Changes are immediately visible. Tip: If you are having internet issues, select Best performance. For more tips, see Solutions for group consultations. View full screenThe screen controls disappear to provide an uninterrupted view. To access the controls, move your mouse or touch your screen. To exit full screen mode, select More actions and then Exit full screen. Note: The View full screen button may be located on the control bar, depending on your screen size. Select backgroundApply a blur or an image to your background to obscure the details of your surroundings. For more information, see Blur your background. SettingsThis dialog contains the following tabs:
|
Group consultation moderator controls
The following additional controls are available to service providers.
Button |
Description |
---|---|
|
Select the down arrow to see a list of waiting callers. The number indicates how many are waiting. |
Admit all the participants listed in the Waiting callers area to the call. |
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Admit an individual participant to the call. |
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Select this button to decline entry to a waiting caller, or to remove them from a call that is in progress. You will be asked to confirm that you wish to decline entry or remove the person. |
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When callers have been admitted, they appear below this button, in the participants list. To view the list of participants, select the down arrow. |
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Select the Remote user controls button on a participant's video tile to:
Tip: You can see each participant's microphone and camera status in the lower left of their video tile. Note: If you are using breakout rooms, you can access the Remote user controls button by hovering over a participant's name in the breakout rooms control panel. For more information, see Add breakout rooms. |
Only visible on small screens |
If you are using a small device such as a tablet or mobile, select this button to access the end-call options that appear in the next two rows: End consultation (just me) and End consultation for all. |
Select this button to open the breakout rooms control panel. For more information, see Add breakout rooms. |
|
If there are multiple service providers on the call, any of them can select this button to leave the call, while allowing the call to continue for all other participants. Note: If the only service provider on the call selects this button, other participants receive notice that the call will end in two minutes. |
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End the call for all participants. |
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Select this button to hide the participants list. Select it again to unhide the list. |