Transfer a call

If you have the service referrer role for a waiting area other than the one you usually work in, you can transfer a service user A person who is seeking care or advice from a service provider via video call. A service user may be a patient, client, consumer, citizen, or similar. from the current call to another waiting area. The waiting area must be open (defined by its access hours) for you to transfer a call. This option is available for individual appointments and Consult Now calls.

Example: You have finished your consultation with the service user but you now need them to speak with a colleague in a different waiting area.

To transfer a service user from the current call to a different waiting area:

From the call screen, select More Transfer call.
Select the waiting area you need from the list of currently open waiting areas.

Note: The list contains only those waiting areas for which you have the service referrer role. Your waiting area administrator can assign this role.
Select Continue to confirm the transfer. Your call remains open, and the service user is moved to the waiting area you selected.
Select Leave Leave the call (just me).