Troubleshooting

Video and camera

My camera test failed

I see a black rectangle where another participant should be

My video call quality is poor

My video tile is not showing my face

My video profile is dark

I see a white screen

Sound

I could not hear the audio during the speaker test

I cannot hear other people during the video call

My sound quality is poor

Microphone

My microphone test failed

People cannot hear me during the video call

Screen share

I cannot share my screen

Internet and connections

My internet connection test failed

I cannot join a call because there was a problem