Appointment steps

• Check that your device is able to make video calls. You can use your mobile phone, personal computer, laptop computer, or tablet device. It must have a microphone, speaker, camera, and a connection to the internet. For detailed information, see What do you need?

  Tip: If you do not have the equipment you need for a video call, you may be able to attend via your local service provider's office.

• Test your equipment. Select the test link for your area:

  • Consult UK (Involve - Attend Anywhere)

  • Department for Work & Pensions

  • Near Me (includes NHS Scotland)

  • NHS England

  • NHS Wales

  The test link checks that your device is suitable for making video calls, and that your microphone and camera are working as needed. You will see a preview of how you will look to other participants, so you can make any adjustments necessary.

• Take some time to get used to what you will see when you make your call. See Understanding the call screen.

• Make sure your device is charged.

• Prepare the things you need to take to your appointment, such as cards, documents, scans, or test results. You may want a pen and paper with you.

• Have your service provider's phone number handy, in case of problems.

• Set yourself up in a private, well-lit area where you will not be disturbed.

For information about how to get the best out of your appointment, see Tips for a better video call and Tips for a better internet connection.

Once your video call has started, you can treat it just like a normal appointment, asking questions and clarifying details as needed. You can choose from a range of options to enhance your call experience. See Call screen activities.

At the end of your call, select Leave Leave the call. It is best to close the browser, too. See Leave appointment for more information.

Take any follow-up actions your service provider has recommended, such as booking further appointments, arranging tests, or going to the pharmacy.