Understanding the call screen

Select this button to change the camera, speakers, or microphone for the current call.

For more information, see Change device settings.

Select to refresh the call session, and re-establish connection with all callers.

Tip: This is useful if the connection drops out, or the video freezes for a prolonged period.

Send messages to all participants in the call. This can be useful if you need to communicate the names of providers or medications, website addresses, and so on.

For more information, see Send chat message.

Mute your microphone if you need a moment of privacy or if there is a lot of background noise that is interfering with your call.

For more information, see Mute your microphone.

Pause your video if you need a moment of privacy or if there is a lot of movement in your background. While your video is paused, other participants will see a generic image in place of your video.

For more information, see Pause your video.

Mute your microphone if you need a moment of privacy or if there is a lot of background noise that is interfering with your call.

Note: In some group consultations, the service provider may mute everyone's microphones, to minimise background noise. Participants can unmute themselves to contribute.

For more information, see Mute your microphone.

Select the up arrow (Audio settings button, available on desktops only) to:

• choose a different microphone or speaker / headset for this call only. For a permanent change, see Change the default microphone or Change the default headset/speaker.

• enable the Noise suppression feature. This can make it easier for others on the call to hear you when there is a lot of noise in your background.

Pause your video if you need a moment of privacy or if there is a lot of movement in your background. While your video is paused, other participants will see your initials in place of your video.

For more information, see Pause your video.

Select the up arrow (Video settings button, available on desktops only) to:

• apply a virtual background by using the Select background feature.

• flip your video tile horizontally, using the Mirror my video option, so you can see how you appear to others on the call. This only affects the way you view your own video tile; others on the call will not see a difference when you use this feature.

• view a thumbnail of your video tile.

Send messages to all participants in the call.

For more information, see Send chat message.

Raise a virtual hand to let people know you would like to contribute to the discussion.

For more information, see Ask to contribute.

Toggle the view between different layouts. The layouts available depend on the number of people on the call and the size of your device.

Enter full screen mode. The screen controls disappear to provide an uninterrupted view. To access the controls, move your mouse or touch your screen.

To exit full screen mode, select (Exit full screen button).

Note: The View full screen button may be located in the More actions menu, depending on your screen size.

Select the More actions button to access the following options.

Performance settings

Choose the quality of the video that others receive from you.

• Best performance: Switches your video off. Others will not be able to see you, but they will still hear you, and you will still be able to see and hear them.

• Highest quality: Provides the clearest image to others that your internet connection speed will allow.

You can also select either of the settings between best performance and highest quality. Changes are immediately visible.

Tip: If you are having internet issues, select Best performance. For more tips, see My video call quality is poor.

View full screen

The screen controls disappear to provide an uninterrupted view. To access the controls, move your mouse or touch your screen. To exit full screen mode, select More actions and then Exit full screen.

Note: The View full screen button may be located on the control bar, depending on your screen size.

Select background

Apply a blur or an image to your background to obscure the details of your surroundings. For more information, see Select background.

Settings

This dialog contains the following tabs:

• Audio:

  • Choose a different microphone or speaker / headset for this call only. For a permanent change, see Change the default microphone or Change the default headset/speaker.

  • While selecting a different speaker / headset, select the Test button to play a test sound.

  • Enable the Noise suppression feature. This can make it easier for others on the call to hear you when there is a lot of noise in your background.

• Video:

  • See a preview of your video and change the camera for this call only. For a permanent change, see Change the default camera.

  • Flip your video tile horizontally, using the Mirror my video option, so you can see how you appear to others on the call. This only affects the way you view your own video tile; others on the call will not see a difference when you use this feature.

  • Adjust the Desktop sharing frame rate. Choose a higher frame rate if sharing video content, and lower if sharing static content like slides. Restart the screen share for the new setting to take effect.

• Virtual backgrounds:

  • See a preview of your video.

  • Select a blurred background or one of the available image backgrounds.

  • Select Add background, to navigate to your device's file system and select an image to use as a custom background.

  • Select OK to apply your chosen background.

• Notifications: Enable or disable notifications for chat messages.

• Shortcuts: Enable or disable keyboard shortcuts.

• General:

  • Select the maximum number of participants that can be pinned to the main stage (experimental feature).

  • Enable Hide self view. When this is enabled, your video tile is hidden from you but visible to others.