Record audio
Note: Recording is not available to NHS Scotland.
If Audio recording has been enabled for the waiting area you are using, you can record the audio of your video calls when using a computer. You cannot record the audio when joining a call from a tablet or mobile phone.
Start audio recording
To record the audio, follow these steps:
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In the call screen, click More
Record audio. The record-audio panel opens. -
Complete the fields.
View a description of each field
Field
Description
First name
Last name
The service user's family name.
Date of birth
The service user's date of birth.
Consult type
The options in this list are specific to each organisation. Contact your system administrator for details.
Note: The option you choose here may open a second field, which will also be specific to your organisation.
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Click Start recording. A red recording dot appears in the top right of your screen.
Note: The service user A person who is seeking care or advice from a service provider via video call. A service user may be a patient, client, consumer, citizen, or similar. sees a Recording Audio label at the top of their screen while recording is in progress.
During recording
The following sections explain what to expect while recording is in progress.
Transferring calls
You cannot transfer a call while recording is in progress, but you can still Invite someone to a call. The transfer-call button is hidden during recording.
Reloading the call screen
If the last service provider The person providing the service that a service user is in need of. For example, a clinician, case worker, or customer service representative would be a service provider. This term is sometimes shortened to 'provider'. reloads the call screen while recording is in progress, the call and recording will end. You'll need to start a new call to record the audio.
If the service user A person who is seeking care or advice from a service provider via video call. A service user may be a patient, client, consumer, citizen, or similar. (or a second service provider who has joined the call) reloads their call screen, a banner will appear on your call screen, telling you that they have left the call. A second banner will appear when they have rejoined the call. Recording will have continued throughout, although there may be a blank spot in the recording where the person was absent.
If the service user or second service provider is unable to rejoin the call, or if they select the Leave button, you will be alone in the call and recording will continue. You can wait a few minutes for the person to rejoin (in case they ended the call by mistake), or end the call as described in End a recorded call.
Additional participants
If an additional participant joins the call, they will see the following:
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A banner saying that recording is in progress.
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A red recording dot appears in the top right of their screen.
If the additional participant is a service provider, they will have the Record Audio button and can end the call for all participants. For more information about the call screen controls, see Individual appointment call screen.
End a recorded call
Important: When audio recording has begun, the rest of the call from that point on will be recorded. You cannot stop recording and have the call continue.
To end a call that has audio recording in progress:
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(Optional but recommended) Prepare your service user for the end of the call.
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In the call screen controls, click More
Stop recording. The stop-recording confirmation opens. -
Click Stop and end call.
