Clear browsing data

Clearing your browser's cookies and cache can help prevent or resolve some issues that can occur during video calls.

The browser cookies store information to help personalise your browsing experience. Cache stores information that helps web pages load faster. While this is beneficial in many ways, it can cause problems if a web page is updated. For that reason, it's a good practice to regularly clear your cookies and cache.

This page explains how to clear the cookies and cache for the browsers that are recommend for use with Attend Anywhere. For more information about the recommended browsers, see What do you need?

Tip: If you are using Google Chrome or Microsoft Edge on a device with a keyboard, select CTRL + Shift + Delete to open the Clear browsing data dialog.

Before you begin

  • Make sure you have saved anything you need before you clear your cookies and cache, as you may get signed out of some web sites.

  • After clearing your cookies and cache:

    • close the browser and reopen it.

    • watch for a browser prompt that asks for access to your camera and microphone. Be sure to allow access so video calls can work.

Note: Using the instructions below, your favourites, bookmarks, and passwords will be preserved.

Apple Safari

macOS

  1. Click History from the top menu.

  2. Click Clear History.

  3. In the Clear list, select all history.

  4. Click Clear History. Remember to close the browser and reopen it.

iOS

  1. Open the device’s Settings.

  2. Tap Safari.

  3. Scroll to Clear History and Website Data. Tap that and accept. Remember to close the browser and reopen it.

Google Chrome

Windows or macOS

  1. Click (three vertical dots button) from the top-right of the browser window.

  2. Click More tools, and then click Clear browsing data. The Clear browsing data dialog opens.

  3. Click the Advanced tab.

  4. In the Time range list, click All time.

  5. Check all the boxes except for the Passwords and other sign-in data box.

  6. Click Clear data. Remember to close the browser and reopen it.

Android

  1. Tap (three vertical dots button) from the top-right of the browser window.

  2. Tap History.

  3. Tap Clear browsing data.

  4. In the Time range list, tap All time.

  5. Tap Advanced and tick everything except for the Saved passwords box.

  6. Tap Clear Data. Remember to close the browser and reopen it.

Microsoft Edge

Windows

  1. Click (three horizontal dots button) from the top right of the browser window.

  2. Click History. The History dialog opens.

  3. Click (three horizontal dots button) from the top right of the History dialog.

  4. Click Clear browsing data.

  5. In the Time range list, select All time.

  6. Check all the boxes except for the Passwords box.

  7. Click Clear now. Remember to close the browser and reopen it.

See also:

What do you need?