Individual appointment

When you select the name of a service userClosed A person who is seeking care or advice from a service provider via video call. A service user may be a patient, client, consumer, citizen, or similar. in a waiting area, the action menu opens.

The Waiting Area screen, showing one caller waiting. The Action Menu is open, and the options are, Join Call, Add to Call, Message, Call Activity, and Participants. The Add to Call option is inactive.

  • Join Call: Gives you access to the service user's waiting area, to start the call. When you Start a call, the button text changes to You are in this Call.

  • Add to Call: Adds an additional participant to your current call. For more information, see Add someone via the waiting area.

  • Message: Allows you to send a message to a waiting service user. For example, 'I'll be with you soon'. Select Message, enter your message text, and select Send. The service user sees the message on their call screen but cannot reply until you join the call.

  • Call activity: Displays the time at which someone joined or left the call. When you have finished reviewing the data, select Close to return to the waiting area.

  • Participants: Shows who is on the call. Depending on your access permissions, you may have the option to disconnect a participant from the call. For more information, see Disconnect a participant.

Tip: Select Settings button. (Settings button) to view the waiting area settings. Staff with permission can modify waiting area settings. For more information, see Manage waiting areas.

See also:

Waiting areas

Roles and permissions