Three-way calls

Sometimes you or your service user A person who is seeking care or advice from a service provider via video call. A service user may be a patient, client, consumer, citizen, or similar. may need an additional participant to join a call.

Example: Your service user needs an interpreter, a family member, or a support person, or you need to consult an on-call specialist.

You can set up a three-way call via the:

call screen, if your call is already in progress, or
waiting area, as you start the call with your service user.

Tip: You can have up to 5 people (5 separate devices) in an individual appointment, depending on the quality of the internet connection. To consult with a large group of service users at once, consider a Group consultation.

Add someone via the call screen

If you are in a call with a service user and you realise that you need to involve someone else, you can use the Invite button in the call screen controls. For more information, see Invite someone to a call.

Add someone via the waiting area

If you know in advance that an additional person will need to join the call, you can send them the waiting area link, and any written instructions for using it, beforehand. For information on how to do this, see Share a waiting area link.

Tip: The process described below is easier if you have two monitors, so you can drag the call screen onto one, and have the video call management console open on the other. If you're working with one monitor, hover over the browser icon to toggle between the call screen and the video call management console.

To add an additional participant from the waiting area:

Start a call with your service user, as you normally would.
In the video call management console, select the additional person's name and then select Add to current Call.
To confirm that you want to add the person, select Add to current video call.

Note: You can add participants from any waiting area for which you have the service provider role.