Sign in

Important: If you are a service userClosed A person who is seeking care or advice from a service provider via video call. A service user may be a patient, client, consumer, citizen, or similar. trying to attend a video appointment with a service provider, you do not need to sign in. You just need a call link. Check your appointment letter or your service provider's website, or contact them for the link.

When you have received an email confirming your Attend Anywhere access details, you can sign in to your organisation's video call management console.

  1. Go to the sign-in page for your organisation's video call site. See Sign-in links.

    Important: Be sure to choose your organisation's link. Your access details will not work on any other organisation's site.

  2. In the Email field, enter the email address linked to your account. In the Password field, enter the password you created.

  3. Optional: Select Keep me signed in for today. Without this setting selected, you will be signed out after 10 minutes of inactivity.

    Note: If you are sharing a computer, it may be appropriate to leave this option switched off.

  4. Select Sign in. The video call management console opens.

Tip: To sign out, open the Profile menu and then select Sign out. For more information, see Manage your user profile.

Sign-in links

The sign-in links for each organisation are listed below. Your link will open in a new window and you can bookmark it in your preferred browser.

When you have signed in, see Set up your user profile.

Here are some things to check if you have trouble signing in:

  • Check that you have a user account and that it has been activated. For more information, see Get an account.

  • Make sure you are using the correct sign-in link for your organisation. Your user account is specific to your organisation. For example, if your user account is with NHS England, you cannot sign in to NHS Wales with that account. For more information, see Sign-in links.

  • Make sure you are using the email address linked to your user account. This will be the same one you signed up with, unless you have changed it since activating your account.

  • Make sure the email address you are trying to sign in with is still valid, and has not been deactivated.

  • If you have forgotten your password, request a password reset. For more information, see Forgotten password.

    Note: Be sure to use the correct sign-in link when requesting a password reset. If you request a password reset on the wrong organisation's site, it will fail.