Tips for a better internet connection

To get the best video quality during your call, try these tips:

• Disconnect other devices that are using the same wifi connection, and close any applications you won't need during the call, such as device updates.

• On the call screen, switch off your video when you are not using it. For more information, see Turn your camera off.

• If using wifi, such as in your home or office, move closer to the internet modem or router. Ideally, you would be able to see it from your device.

• If using mobile broadband, choose an area with good reception.

• Connect your device to the internet with a cable, if possible. Next best is a wireless (wifi) internet connection.