Check your microphone is connected correctly

If you are using a microphone that is not built into your device, try the following solutions:

• Wired: If you are using a wired microphone, such as one connected by a USB cable or a microphone jack, ensure that the cable is firmly connected to your device. Most wired cables can be reconnected while your device is switched on.

• Wireless: If you are using a wireless microphone, such as one connected by Bluetooth, make sure it is paired with the device that you are using for the video call. For instructions, visit the device manufacturer's website.