Check your headset/speaker is connected correctly

If you are using a headset or speaker that is not built in to your device, try the following solutions:

• Wired: If you are using a wired headset or speaker, such as one connected by a USB cable or a headset jack, ensure that the cable is firmly connected to your device. Most wired cables can be reconnected while your device is switched on.

• Wireless: If you are using a wireless headset or speaker, such as one connected by Bluetooth, make sure it is paired with the device that you are using for the video call. For instructions, visit the device manufacturer's website.