Check your camera is not already in use (Windows)

Make sure that all other programs that utilise the camera are closed or not being used. This may include pre-installed camera applications, other video conferencing software, or other browsers or websites using your camera.

Note: The following steps are for Windows 10. Instructions for other Windows versions may vary slightly.

  1. From the Start menu, select Settings.

  2. Select Privacy and then Camera.

  3. Scroll down to Allow desktop apps to access your camera. Any applications that are using your camera will have Currently in use below their name.

    The Windows 10 privacy settings that relate to the device's camera. There is a list of applications, including Google Chrome, Microsoft Edge, Microsoft Teams, and Zoom Meetings. The Google Chrome application has Currently In Use written below it.

  4. Close any applications that are using your camera and select Restart Test.

Tip: If your camera uses a driver, you may need to visit the manufacturer's support page to update the driver.

Back to:

Video and camera

Troubleshooting