Send chat message

You can enter a message and send it to others on the call, and reply to messages that others send you. All messages are deleted when the call is disconnected.

Individual appointment, Consult Now, or meeting room calls

Group consultation calls

Individual appointment, Consult Now, or meeting room calls

The Chat dialog. Two chat bubbles are visible. Each one has the name of the person who wrote the chat message, and the message they wrote. At the bottom of the dialog, the Type a Message Here field appears.To its right, the number two hundred appears, indicating that each message can be 200 characters long. The Send button is in the lower right of the dialog.

  1. From the call screen, select Chat Chat button.. The chat window opens.

  2. In the Send message field, enter the text you want to send.

  3. Press Enter or select Send Chat button..

Your messages will be visible to all participants on the call.

Group consultation calls

Chat button from the toolbarNot all group consultations have chat available. If the service provider has enabled chat for your group consultation, you see the Chat button in the call screen.

There are two types of chats available within group consultations:

  • Message everyone: Where all participants in the call (or room) can post chat messages that everyone else on the call can see. This could be used if the service provider wants to provide a website link to participants in the call.

  • Private message: Where a service provider initiates a chat with an attendee. Private messages are not visible to other participants in the call. You can only privately message your provider after they start a private conversation with you.

Send to everyone

To send a message to everyone who is in the same room, follow these steps:

  1. From the call screen, select Chat Chat button.. The chat window opens.

  2. In the Send message field, enter the text you want to send.

  3. Press Enter or select Send Chat button..

Your messages will be visible to all participants who are in the same room.

View and reply to a private message

Private messages can only be seen by you and the service provider who started the conversation. You can spot private messages in the following ways:

  • Above the message, the To label shows which person the message was sent to.

  • The message is purple.

The Chat dialog. Two chat bubbles are visible. Each one has the name of the person who wrote the chat message, and the message they wrote. At the bottom of the dialog, the Type a Message Here field appears.To its right, the number two hundred appears, indicating that each message can be 200 characters long. The Send button is in the lower right of the dialog.

To view and reply to a private message, follow these steps:

  1. From the call screen, select Chat Chat button.. The chat window opens.

  2. Set Send to to the person you want to chat to.

  3. In the Send message field, enter the text you want to send.

  4. Confirm that Send to is not set to Everyone.

  5. Press Enter or select Send Chat button..

If a service provider is in a breakout room, you need to be in the same room to chat with them.

Breakout rooms

A service provider may move some participants to a breakout room. You can not message participants who are in a different breakout room.

Chat messages from the main call are deleted when you move to a breakout room. A breakout room also deletes messages when you return to the main call.

See also:

Call screen activities