Clear browsing data

Clearing your browser's cookies and cache can help prevent or resolve some issues that can occur during video calls.

The browser cookies store information to help personalise your browsing experience. Cache stores information that helps web pages load faster. While this is beneficial in many ways, it can cause problems if a web page is updated. For that reason, it's a good practice to regularly clear your cookies and cache.

This page explains how to clear the cookies and cache for the browsers that are recommend for use with Attend Anywhere. For more information about the recommended browsers, see What do you need?

Tip: If you are using Google Chrome or Microsoft Edge on a device with a keyboard, select CTRL + Shift + Delete to open the Clear browsing data dialog.

Before you begin

Make sure you have saved anything you need before you clear your cookies and cache, as you may get signed out of some web sites.
After clearing your cookies and cache:
- close the browser and reopen it.
- watch for a browser prompt that asks for access to your camera and microphone. Be sure to allow access so video calls can work.

Note: Using the instructions below, your favourites, bookmarks, and passwords will be preserved.

Google Chrome

Windows or MacOS

Select (three vertical dots button) from the top-right of the browser window.
Select More tools, and then select Clear browsing data. The Clear browsing data dialog opens.
Select the Advanced tab.
In the Time range list, select All time.
Select all the boxes except for the Passwords and other sign-in data box.
Select Clear data. Remember to close the browser and reopen it.

Android

Select (three vertical dots button) from the top-right of the browser window.
Select History.
Select Clear browsing data.
In the Time range list, select All time.
Select Advanced and tick everything except for the Saved passwords box.
Select Clear Data. Remember to close the browser and reopen it.

Microsoft Edge

Windows

Select (three horizontal dots button) from the top right of the browser window.
Select History. The History dialog opens.
Select (three horizontal dots button) from the top right of the History dialog.
Select Clear browsing data.
In the Time range list, select All time.
Select all the boxes except for the Passwords box.
Select Clear now. Remember to close the browser and reopen it.

Android

Select (three horizontal dots button) from the bottom of the browser window.
Select (History button). The History dialog opens.
Select (Clear browsing data button).
In the Time range list, select All time.
Select all the boxes except for the Passwords box.
Select Clear now. Remember to close the browser and reopen it.

Tip: To automatically clear your browsing data after each session, switch the Clear browsing data upon exit toggle On.

Apple Safari

MacOS

Select History from the top menu.
Select Clear History.
In the Clear list, select all history.
Select Clear History. Remember to close the browser and reopen it.

iOS

Open the device’s Settings.
Select Safari.
Scroll to Clear History and Website Data. Select that and accept. Remember to close the browser and reopen it.