Check your headset/speaker volume

Your headset or speakers and the device they are connected to have a number of volume options. You can check the following:

• Ensure that the volume on your device, headset, or speakers is sufficient and not muted. You can check this by playing a video or some music on your device.

• Check that the headset or speakers are enabled on your device's sound settings.

If necessary, you can select a different headset or speaker to use during the call. For more information, see Change device settings