My video call quality is poor

You generally have great video quality when all participants in the call have a good internet connection and a reliable device.

If one or more people have a bad internet connection or are using older devices, this can cause the participants to experience poor quality video calls, including choppy or pixelated video.


  • Reload the page in your browser.

  • Restart your web browser.

  • Close any browser tabs or applications you are not using.

  • If you are in an individual appointment that has more than two people in total, reduce the number of participants in the call, if possible. The more participants, the more audio and video data is being sent to and from your device.

  • See Tips for a better video call.

  • See Tips for a better internet connection.