I cannot hear other people during the video call

If the headset or speakers that are built in or attached to your device are not receiving another person's voice, they may not be connected or configured properly.

Note: While the problem might be with your headset or speaker, it could also be a fault in the microphone of another participant. If in doubt, Send chat message to other people in the call to ask them to talk.

Check the following solutions to be sure that you can hear others properly during your call.