I cannot share my screen

Screen share allows you to show the contents of your screen to other participants in the video call.

You cannot share your screen in a group call. Only service providers can share their screen in a group consultation.

The screen sharing feature is only available to participants on desktop and laptop computers. If you are using a mobile device (smartphone, tablet) to make a video call, you cannot share your screen with other participants. You can, however, view other participants' shared screens.

Solutions

• If you are using a mobile or tablet device, switch to a desktop or laptop computer, if possible.

• Reload the page in your browser.

• Restart your web browser

• Change your browser screen sharing permissions (Apple)

• Allow screen recording (Apple)