r97 release notes

What’s new and what’s changed in this release of Induction Attend Anywhere

Released from Tuesday 24 March 2026

Improvements

This release contains the following improvements:

Multi‑factor authentication (MFA) has been enhanced to support optional and mandatory policies at organisational unit level, featuring structured flows for first-time and returning logins, with refreshed wording across prompts and settings.
Date of birth and inline validation behaviour on the Caller Details page has been refined so that errors appear only when appropriate.
Caller information leaflets now include dynamic QR codes that link to the correct waiting area.
A temporary safeguard has been added to the Transfer Call feature that disables the End Call button immediately after a transfer is initiated, preventing premature call exit.

This release fixes the following bugs:

The “More” menu associated with name plates overlapped the activity panel when call tiles were scrolled horizontally has now been resolved. The menu no longer overlaps the activity panel.
The “Contact support” link on the mobile login page, which was previously hidden on smaller screens, is now visible and accessible to users experiencing sign-in issues.
In group consultations, a caller’s full name previously appeared in chat if it matched the service provider’s name. This has now been fixed.
Resolved some inconsistencies in the MFA setup and prompt flows. Prompts now appear as expected.
In Regular Consultations, messages sent during calls were, on rare occasions, not received by service providers. This has now been resolved, and messages now arrive consistently for all participants.
In group consultations, “other participants” were not redirected correctly after the call ended. This has now been resolved, and participants are redirected according to the configured behaviour for all roles.
In consult now, service providers briefly saw an incorrect “call expired” message when starting a call. This has now been resolved, and the appropriate call screen displays without the misleading message.
The transfer call feature has been improved to ensure participants are reliably moved between waiting areas without anyone remaining behind.

No new issues and limitations with this release. To see a full list, visit Known issues and Limitations.