Remove user access
You can prevent a user from accessing organisational units, waiting areas, and meeting rooms by removing the roles the user has in each of those areas.
Note: To delete a user account from the video call platform, please Contact support.
Remove access to organisational unit
Remove access to organisational unit
If you are a system administrator or organisation administrator, you can remove a user's access to an organisational unit as follows:
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From the main menu, select Organisational Units and select or search for the one you need.
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From the settings menu, select Manage Administrators.
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From the Name column, select the user you need, then select Manage Roles. The Manage Roles dialog opens.
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Deselect all roles so that each checkbox is empty. A warning appears, advising that saving changes with no role selected will remove the user from the organisational unit.
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Select Save. A banner at the top of the screen confirms the change and the user is removed from the Manage Administrators list.
Remove access to waiting area
If you are a system administrator, organisation administrator, or service administrator, you can remove a user's access to a waiting area as follows:
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From the main menu, select Waiting Areas and select or search for the one you need.
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Select
(Settings button) and then Manage Users. -
From the Name column, select the user you need, then select Manage Roles. The Manage Roles dialog opens.
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Deselect all roles so that each checkbox is empty. A warning appears, advising that saving changes with no role selected will remove the user from the waiting area.
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Select Save. A banner at the top of the screen confirms the change and the user is removed from the Manage Users list.
Remove access to meeting room
If you are a system administrator, organisation administrator, or meeting room administrator, you can remove a user's access to a meeting room as follows:
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From the main menu, select Meeting Rooms and select or search for the one you need. The action menu opens.
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Select Manage Users. The Manage Users dialog opens.
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From the Name column, select the user you need, then select Manage Roles. The Manage Roles dialog opens.
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Deselect all roles so that each checkbox is empty. A warning appears, advising that saving changes with no role selected will remove the user from the meeting room.
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Select Save. A banner at the top of the screen confirms the change and the user is removed from the Manage Users list.
Important: To remove meeting room access from previous guests, you can reset the meeting room's link. For more information, see Reset a meeting room link.
